Our commitment

In fulfilling our mission, BIOX strives at all times to provide its goods and services in a way that respects the dignity and independence of people with disabilities.

We are also committed to giving people with disabilities the same opportunity to access our goods and services and allowing them to benefit from the same services, in the same place, and in a similar way as other visitors.

Support persons

Support people are allowed to accompany the person with a disability anywhere the person is going on our premises.

Service animals

Service animals are allowed anywhere the public is allowed.

Emergency evacuation procedures

If you require accommodation in the event of an emergency evacuation, please notify the person you are meeting with.

Accessible formats and communication supports

If you require accessible formats of any of the documents used during your visit or communication supports, please notify the person you are meeting with.

Feedback process

The ultimate goal of BIOX is to meet and surpass expectations while serving customers with disabilities. Comments on our products, goods and services regarding how well those expectations are being met are welcome and appreciated.

Feedback regarding the way BIOX provides products, goods and services to people with disabilities can be made by email, phone or in person:

AODA policies

A copy of BIOX’s AODA policies are available upon request. Please notify Nak Paik who will be handling all AODA requests and the format in which you would like to receive it.

Questions about this posting

This policy seeks to achieve service excellence to persons with disabilities. If anyone has a question about the posting, or its purpose, an explanation or reply will be provided by Nak Paik.